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Welcome to our support system.
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At GH1 we have prided
ourselves with our tech support. Due to our growth we needed
to expand our support services. We have hired a full support staff that
will be handling tech support requests 24 hours a day, 7 days a week,
365 days a year.
NEW SUPPORT SYSTEM:
We are now using the Kayako resolve™ system. It would best
if you would use the support FORM found
HERE.
This way you can send in your support request to the department that you
need service from, Support, Billing or
General. Also this will send it to our system in plain text
format. If you can not use our form then you still can use email.
You can send your request to support(at)gh1help.com. Do
replace (at) with @.
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Here is our support pelage to you! |
When you send in a support request to Kayako resolve™ system
you can expect a Human response back within 2 hours from one of
our support technicians. We also want you to know that our goal will
be to resolve almost all common issues within 6 hours of receipt of
your service request.
Our support technicians are NOT new comers to Linux hosting.
Please help the support tech's out by
providing the following information:
Your Name:
Domain Name:
User Name:
Server Name: host.yougoweb.com
If it is an email, guestbook or other script problem that requires a
logon we will also need that info.
Please assume that we do not know ANYTHING about your problem! Give the
tech's as much information as you can.
It short: Do the Who, What, When and
URL thing!
Giving the above information will speed up the
resolution of your problem.
The Kayako resolve™ system will send you an email with a "support ticket
#" If you need to update your support request simply reply to this email
and your commits will be added to your support request Or you can update
in online using the web base interface at
http://gh1help.com/support. If you
have more than one support request please open up one support request
per problem.
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The Rap Up - Final
Thoughts |
All support requests will be handled by email and our Kayako resolve™
system. If you email any other email address for support it will
delay your support.
If you have any questions, comments or complaints about the new GH1
staff please email Dale at .
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You Can Use This E-Form To Send A Support
Request: |
The quickest way to get support is to use our
support system to send a support requests! To Submit a Support
Request
Click Here
To Check the Status of a Support Request
Click Here |
